Shipping policy
Shipping Policy
Last updated: August 27, 2026
At Endoflow, we work hard to process and ship orders as quickly and reliably as possible. This Shipping Policy outlines the terms and conditions under which orders are processed, shipped, and delivered through our online store.
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding U.S. holidays) after payment confirmation. During periods of high demand, promotions, and holidays, processing times may take up to 5 business days.
Order Cut-Off Time: Orders placed before 4:00 PM Eastern Standard Time (Monday through Friday) will begin processing that same day. Orders placed after 4:00 PM EST, or on weekends and holidays, will be processed the following business day.
You will receive an automated shipping confirmation email with your tracking number as soon as your order leaves our fulfillment center.
Shipping Rates
We offer a flat-rate shipping fee of $4.99 on all orders within the United States.
Shipping rates are displayed at checkout before you complete your purchase. Shipping and handling fees are non-refundable.
Delivery Estimates
Once your order has been processed and shipped, delivery times may vary based on your location and carrier conditions.
- Standard Shipping (United States): 14–28 business days after shipment.
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods. Orders are fulfilled through third-party logistics partners and may be delivered by USPS or other carriers depending on your location.
Total Estimated Delivery Time (US): 15–31 business days (processing + transit).
Shipping Destinations
We currently ship to the United States only, including P.O. Boxes, APO, and FPO addresses.
We do not ship internationally at this time. If you place an order with a shipping address outside of the United States, your order may be canceled and refunded.
Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal or by emailing endoflowsupport@autanime.com.
Shipment Confirmation and Tracking
As soon as your order ships, you will receive a Shipment Confirmation email containing your tracking number(s). Please allow 24–48 hours for the tracking information to become active after shipment. A delay in tracking updates does not necessarily mean the package is lost.
Depending on the fulfillment route, your tracking may update through multiple carrier systems before final delivery. If your tracking number does not appear to update for an extended period, please contact us and we will investigate with our fulfillment partners.
Shipping Delays
While we aim to meet estimated delivery timelines shown on our product pages and in this policy, delays may occasionally occur. Endoflow is not responsible for delays caused by carriers, customs, incorrect shipping information, weather, or circumstances beyond our control. We will do our best to communicate any known delays that may affect your order.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional processing time and reshipping fees. We are not responsible for lost packages due to address errors.
Please double-check your shipping address before completing your order. If you notice an error after placing your order, contact us immediately at endoflowsupport@autanime.com and we will do our best to update the address before the order ships.
Damaged, Lost, or Stolen Packages
We are committed to your satisfaction.
Damaged Items: If your product arrives damaged, please take photos of the packaging and the item and contact us immediately at endoflowsupport@autanime.com. We will arrange a replacement free of charge or issue a full refund.
Lost Packages: If your tracking number shows "Delivered" but you have not received the package, please check around your property and with neighbors. If it is still missing after 48 hours, contact us so we can assist you in filing a claim with the carrier. If your order has not been received within 30 days of the confirmed shipment date, we will offer a 100% refund or a free reshipment. Please see our Refund Policy for full details.
Stolen Packages: Endoflow is not liable for packages confirmed as delivered by the carrier. If you believe your package was stolen after delivery, we recommend filing a police report and contacting the carrier directly. We will assist where we can on a case-by-case basis.
Order Cancellations
You may cancel your order for a full refund within 24 hours of placement, provided the order has not yet shipped. Email endoflowsupport@autanime.com with your order number to request a cancellation. Once an order has shipped, it cannot be canceled and is subject to our Refund Policy.
Contact Us
If you have any questions about your shipment or this Shipping Policy, please contact our customer support team.
Endoflow — operated by Autanime LLC
Email: endoflowsupport@autanime.com
Phone: (989) 272-3792
Business Hours: 2:00 PM – 8:00 PM ET, Monday through Friday
Business Address: 2745 N. Waskevich Lane, Midland, MI 48642, United States